Legal & Policies

The rules governing your use of the Dialroom marketplace — what we promise, what you agree to, and how disputes are handled.

What personal information we collect, how we use it, and the rights you have under India's Digital Personal Data Protection Act 2023.

When and how you get your money back if a watch fails authentication, is misrepresented, or a dispute is resolved in your favour.

The 72-hour inspection window for Daily-Verified watches and the conditions for returning them.

How watches are shipped, timelines, insurance, and the role of Dialroom's authentication hub.

When an order can be cancelled by the buyer, the seller, or Dialroom — and what happens to your funds.

Our promise on Luxe-Certified watches: if it's not authentic, we refund in full and cover your return costs.